01 Sep Krispy Kreme calls on R&BS for roof sealing works
Retail building maintenance in Sydney and MelbourneEven though national food service franchise Krispy Kreme are renowned for the holes in their delicious doughnuts, they weren’t so keen on having holes in their roofs.
R&BS were asked to carry out roof sealing works on four of Krispy Kreme’s signature stores, three in Sydney and one in Melbourne.
Having been built to the same template around a decade ago, the freestanding stores had all begun to show wear and tear at around the same time.
Thanks to their shallow roofs, drainage was starting to become a big problem, along with numerous poorly sealed roof penetrations and flashings on the roof area.
Clearly, the services of a reliable roof maintenance contractor were needed – fast.
Capability and credentials create confidenceAs an operational food service franchise, Krispy Kreme needed a reliable, professional supplier of maintenance services.
Their National Property Manager, Edwin De Guzman, set out to source a suitable provider.
“As part of the process of choosing a contractor to repair our roofs, I went to the R&BS website,” Edwin said. “I found they had the credentials and the capabilities to carry out the roof sealing works we needed.”
R&BS’s 85 years in business was also reassuring, he said. “You don’t survive in business that long unless you do good work and the glowing testimonials from satisfied clients – I’m one of them now – made the decision to shortlist them easy.”
Meeting the team from R&BS on site, Edwin knew he’d found the right supplier. “R&BS were clearly the most professional,” he said. “They instilled me with such confidence, I commissioned them then and there.”
The importance of professional service in a retail environmentKrispy Kreme’s worn roofs had deteriorated to the point that, at every sign of rain, their staff would need to have “buckets at the ready” – not a good look for an operational retail store.
And with paying customers always on hand, R&BS had to carry out their work safely and professionally – and timeframes were critical.
“I really appreciated the professional way R&BS went about the roof resealing,” said Edwin. “They were always extremely prompt, and that is paramount when there are customers to consider.”
Excellent communication ensures a great resultApart from the successful end result, Krispy Kreme appreciated R&BS’s excellent lines of communication throughout the project.
“They kept us updated on their work in progress,” Edwin said. “They explained thoroughly what they had done, what needed to be done, and more importantly how long it would take to rectify the problem.”
“I was delighted with the work Roof & Building Service did!” said Mr De Guzman. “I would have no hesitation whatsoever in recommending Scott and his team and would definitely use them again.”
To talk about your retail building maintenance requirements – including roof sealing – call the experienced R&BS team now on 1800 550 037.