09 Jun R&BS recognised for service excellence in the 2015 Australian Business Quality Awards
Strong focus on customer satisfaction leads R&BS to win the Gold AwardBrisbane, Australia – R&BS Australia, industry leader in roof repairs and external building rehabilitation since 1928, achieved the esteemed Australian Business Quality Award for successfully adhering to its high service standards and going beyond customers’ needs.
Now in its 7th year, the Australian Business Quality Awards acknowledges enterprises that exhibit outstanding service levels as assessed by their customers. The organisation measures businesses against a range of internationally-recognised principles of best practice in customer service.
“We are very proud to receive the highest award from ABQA, which clearly demonstrates our commitment to go above and beyond our customers’ expectations of quality and service delivery. We make sure to always apply our brand promise of ‘Experience.Excellence.Endurance’ in every job we carry out” shared Scott Jensen, Director.
R&BS (Aus) have been providing exceptional roof repair and building maintenance services to commercial businesses across Queensland, New South Wales and Australia for over 87 years.
Recounting an experience with R&BS, one of its customers related, “It’s like a one stop shop: I trust all my roofing and waterproofing works to them”.
Equally satisfied with R&BS another customer said, “They always do the job on time and within budget – and their guarantee is great!”
The Australian Business Quality Awards aim to raise the bar in customer service by encouraging businesses to be the best at what they do and rewarding those who excel in their respective fields. Open to any enterprise, regardless of its size and the nature of its business, the awards evaluate how effective an enterprise is in performing against its own and best practice customer service standards.
According to the organisation, “Customers always look for the best service, which positively impacts the business in various facets, from recall to word of mouth and repeat business that all affect the bottom line. The awards not only give the business the recognition it deserves but also identify aspects that surpass customer expectations and those that have room for improvement.”
Providing a good indication of which businesses have strong customer satisfaction ratings, the Australian Business Quality Awards bestows the Bronze Award to enterprises that garner a score of 70% to 80%, the Silver Award for an 80% to 90% score, and the prestigious Gold Award for a score of 90% or higher. A complete list of the winners is available at www.businessquality.com.au.